Refund & Cancellation Policy

Domestic Orders

Cancellation

Incase there is an order cancellation, please do so before it is shipped. Shipping & COD charges are non-refundable once the order is dispatched.

You can request your order cancellation through the link: 

https://forms.gle/vZUJxvT8rMJBgszi9

 

Returns 

We have a customer friendly return policy and accept returns within 3 days from the date of delivery for any reason. However, for the missing product & damaged product, you have to report us within 24 hours.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping & COD charges are non refundable.

All Rakhi's are non-returnable unless the product delivered is damaged or defective or is not as per the description.

We do not accept partial returns for the products sold during sale. If you have received a faulty item, we would be sending a replacement. 

You can raise your return request through the link:

 https://forms.gle/vZUJxvT8rMJBgszi9

Offer Products

1. For 3 For 1499 Products There is no exchange on offer products. we replace only damaged products and missing products with same design.

2. Buy 1 Get 1 Free Site wide : Items purchased through this BOGO offer are non-returnable, except in cases of defect or receipt of Wrong products

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For COD, refunds would be transferred to your bank account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ijewels.co.in. 

International Orders

If you receive any defective product, do contact us immediately by mailing us at hello@ijewels.co.in with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.

If you have to cancel an order, please do so before your order is shipped. Once shipped, the order cannot be cancelled.

If you have received the product and you do not like it, the same can be returned within 15 days . The shipping charges for sending the products back has to be borne by the customer.

The amount refunded to you would be only for the products not the shipping charges.

We unfortunately do not have an exchange policy for international customers.